Customer Support: For all wallet balance reversals or charging session refund requests, please email contact@aroviasolar.in or call our helpline at +91 94296 94227.

Refund Policy for Closed Wallet System & Charging Sessions

Last Updated: September 2026

1. Overview & Commitment

At EasyCharge (operated by Arovia Solar Pvt. Ltd.), we are committed to providing a seamless, reliable, and transparent charging experience for all EV drivers using our ultra-fast charging stations, mobile application, and closed wallet payment ecosystem.

In line with this commitment, this policy outlines the terms, verification procedures, conditions, and timelines for requesting refunds on available wallet balances and disputed charging transactions.

2. Eligibility for Refunds

Refunds may be processed under the following qualifying circumstances:

  • Wallet Top-Up Reversals: Unutilised funds added to your EasyCharge wallet balance within the designated eligibility window.
  • Failed or Interrupted Charging Sessions: Technical dispenser fault or power failure where energy (kWh) was not dispensed but wallet balance or bank account was debited.
  • Duplicate or Inadvertent Charges: Multiple payment gateway deductions for a single top-up or session.

3. Refund Request Process & Timelines

Step 1: Submission

Users seeking a refund within 180 days of a wallet recharge or transaction must submit a formal request via email to contact@aroviasolar.in. The request must include:

  • Registered mobile number and/or email ID used for your EasyCharge account
  • Transaction ID / Payment Gateway Reference Number
  • Date and amount of the transaction
  • Reason for the refund request (e.g., dispenser error, account closure, accidental top-up)

Step 2: Verification

Upon receiving your request within 180 days, our support and billing operations team will review telemetry logs, charger dispenser logs, and payment gateway records to verify eligibility.

Step 3: Resolution & Credit

Users will be notified of the status of their request within 7 business days of submission. Once approved, the refund will be credited directly back to the original payment source (UPI, Credit/Debit Card, Net Banking, or Bank Account) in accordance with standard banking processing timelines (typically 5–7 working days).

4. Non-Applicability of Refund Requests After 180 Days

Requests for wallet top-up refunds submitted after 180 days from the transaction date are not applicable due to payment gateway restrictions and Reserve Bank of India (RBI) prepaid payment instrument regulatory guidelines. Any refund requests submitted beyond this 180-day period will be rejected.

No Expiry on Wallet Balance: Your available balance in the EasyCharge Wallet has no expiry date. You can continue to use your balance at any time for ultra-fast DC charging across all EasyCharge Hubs and EasyCharge Points across India.

5. Customer Support & Grievance Redressal

For any questions, disputed transactions, or assistance regarding this refund policy, our dedicated support team is available 24/7:

Email: contact@aroviasolar.in

Helpline / WhatsApp: +91 94296 94227

Corporate Office: Arovia Solar Pvt. Ltd., Bhopal, Madhya Pradesh, India

6. Policy Updates

EasyCharge reserves the right to modify or update this Refund Policy at any time to reflect operational changes, statutory requirements, or enhancements to our digital wallet features. Any updates will be published immediately on this page and communicated through our mobile application.

7. Governing Law & Jurisdiction

This refund policy is governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or related to this policy shall be subject to the exclusive jurisdiction of the competent courts in Bhopal, Madhya Pradesh, India.