Electronic Record Notice: This document is an electronic record published in accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023. It does not require any physical or digital signatures.

Account Cancellation Policy

Last Updated: September 2026

1. Overview

This Account Cancellation Policy applies to all registered users of EasyCharge (operated by Arovia Solar Pvt. Ltd.), including drivers, fleet operators, and loyalty members accessing our mobile application, website, and EV charging services.

2. Cancellation Request Process

You may request cancellation and closure of your EasyCharge account at any time by submitting a written request via email to contact@aroviasolar.in.

Your cancellation email should include your registered mobile number and email ID associated with your EasyCharge profile. Upon receiving your cancellation request, our team will verify your identity and process the account closure within 10 working days.

3. Effect of Account Cancellation

Upon final processing and cancellation of your EasyCharge account:

  • Revocation of Access: You will immediately lose access to personalized account features, live bay status tracking, saved vehicles, and transaction history.
  • RFID & Volt Club Points: Any linked physical EasyCharge RFID cards, Volt Points, or loyalty tier benefits will be deactivated and cannot be restored.
  • Wallet Balance: Any unused balances in your EasyCharge Wallet will be handled strictly in accordance with our Refund Policy and applicable Reserve Bank of India (RBI) prepaid instrument guidelines.

4. Obligations After Cancellation

Any legal, payment, or contractual obligations arising prior to the effective date of account cancellation will remain fully enforceable. Account closure does not absolve you from payment of any outstanding charging session fees, idle bay charges, taxes, or dues incurred prior to the submission of the cancellation request.

5. Company’s Right to Cancel or Suspend

Arovia Solar Pvt. Ltd. reserves the right to temporarily suspend or permanently terminate any EasyCharge account at any time, with or without prior notice, in accordance with our Terms of Service. Reasons for suspension or termination include, but are not limited to:

  • Violations of applicable laws or EV charging station safety protocols
  • Suspected fraudulent activities, payment tampering, or dispenser abuse
  • Breach of our Terms of Service or Privacy Policy

6. Data Retention & Deletion

Upon account cancellation, your personal data will be treated in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act). We will retain certain transaction data, invoice history, and telemetry records solely for the minimum duration required by applicable taxation laws, statutory auditing, and dispute resolution.

Following the expiration of mandatory retention periods, all personal identifying information will be permanently and securely deleted from our active production systems.

7. Policy Modifications

EasyCharge may update or modify this Account Cancellation Policy from time to time. Changes will be effective immediately upon publication on this page. Your continued use of EasyCharge services or mobile applications following any updates constitutes acceptance of the revised policy.

8. Contact Information

If you have any questions regarding account cancellation or require assistance closing your account, please reach out to our support team:

Email: contact@aroviasolar.in

Helpline / WhatsApp: +91 94296 94227

Corporate Office: Arovia Solar Pvt. Ltd., Bhopal, Madhya Pradesh, India